Privacy policy

FreeSoulz Privacy Policy.

Last updated: 24/03/2024

 

This Privacy Policy describes how FreeSoulz collects, uses and discloses your personal information when you visit, use or make a purchase through our services at https://www.freesoulz.nl/ or otherwise interact with us. For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

 

*How we collect and use personal information

 

In order to provide the Services, we collect and have collected over the past 3 months personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and maintain the Services, our rights and protect or defend the rights of our users or others.

 

*What personal information we collect

 

The type of personal information we obtain about you depends on how you interact with our site and use our services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

Information we collect directly from you:

 

Information you provide directly to us through our services may include:

 

  • Basic contact information including your name, address, telephone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, telephone number.
  • Account information including your username, password, security questions.
  • Shop information including the items you view, add to your cart or wish list.
  • Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.
  • Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

 

Information we collect via cookies

 

We also automatically collect certain information about your interactions with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information relating to your interactions with the Services.

 

Information we obtain from third parties

 

Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:

 

Companies that support our site and services, such as Shopify.

Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you have requested, to perform our agreement with you.

When you visit our site, open or click emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.

 

*How we use your personal information

 

- Providing products and services. We use your personal information to provide you with the services to perform our agreement with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and allowing you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications via email, text message or postal mail, and to provide you with advertisements for products or services. This may include using your personal information to better tailor the services and advertisements on our site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with others. If you believe your account has been compromised, please contact us immediately.

- Communicate with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to be responsive to you, provide effective services to you and maintain our business relationship with you.

 

Cookies

 

Like many websites, we use Cookies on our site. For specific information about the Cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our site and our services (including remembering your actions and preferences), to perform analytics and better understand user interactions with the services (in our legitimate interest to provide the services manage, improve and optimize). We may also allow third parties and service providers to use Cookies on our site to better tailor the services, products, and advertisements on our site and other websites.

 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject Cookies through your browser settings. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to function incorrectly or become unavailable. In addition, blocking Cookies cannot completely prevent how we share information with third parties such as our advertising partners.

 

*How we disclose personal information

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

 

- With suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services and advertise to you. - With Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you directly, upon request or otherwise authorize us to disclose certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.

- With our subsidiaries or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect the services, our rights, and protect or defend the rights of our users or others.

 

We have disclosed the following categories of personal information and sensitive personal information (marked *) about users in the past 3 months for the purposes set out in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information"

 

Categories:

 

  • Identifiers such as basic contact information and certain order and account information
  • Commercial information such as order information, store information and customer support information
  • Internet or other similar network activity, such as Usage Data

Categories of Recipients:

 

  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
  • Business and marketing partners
  • Branches

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

 

Category of Personal Information:

 

  • Identifiers such as basic contact information and certain order and account information
  • Commercial information such as records of purchased products or services and store information
  • Internet or other similar network activity, such as Usage Data

Categories of Recipients:

 

  • Business and marketing partners

User-generated content:

 

The Services allow you to post product reviews and other user-generated content. If you choose to submit User Generated Content to a public area of ​​the Services, such Content will be public and accessible by anyone.

 

We have no control over who will have access to the information you choose to make available to others, and cannot guarantee that parties with access to such information will respect your privacy or secure it. We are not responsible for the privacy or security of any information you disclose, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

 

Websites and links from third parties

 

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should check their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on these sites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those social networking platforms without restriction for purposes of use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

Children's data

 

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.

 

As of the effective date of this Privacy Policy, we have no actual knowledge that we are “sharing” or “selling” (as those terms are defined in applicable law) personal information of persons under the age of 16.

 

Security and Retention of Your Information

 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

 

How long we retain your Personal Information depends on several factors, such as whether we need the information to service your account, provide the Services, comply with legal obligations, resolve disputes, or other applicable contracts and policies to enforce.

 

Your rights and choices

 

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and we may deny your request in certain circumstances as permitted by law.

 

  • Right of access/knowledge. You may have the right to request access to personal information we hold about you, including details regarding the ways we use and share your information.

 

  • Right to delete. You may have the right to request that we delete any personal information we hold about you.

 

  • Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

 

  • Right to tolerability. You may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

 

  • Right to restrict use and/or disclosure of sensitive personal information and/or ppt-uut. You may have the right to ask us to limit the use and/or disclosure of sensitive personal information to only what is necessary to perform the services or deliver the goods reasonably expected by an average person.

 

  • Restriction of processing: You may have the right to ask us to stop processing or restrict personal information.

 

  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

 

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

 

  • Managing communication preferences: We may send you promotional emails, and you can unsubscribe from receiving them at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

 

You can exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.

 

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized representative, we will require the authorized representative to provide evidence that you have authorized them to act on your behalf, and we may require your identity verification directly with us. We will respond to your request in a timely manner as required under applicable law.

 

Complaints

 

If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below, or complaining to your local data protection authority .

 

International users

 

Please note that we may transfer, store and process your personal information outside of the country in which you reside, including the United States. Your personal information is also processed by employees and third party service providers and partners in these countries. If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authority, as applicable, unless the data transfer is to a country established to provide an adequate level of protection.

 

Contact

FreeSoulz
Roessinks Drijfdijk 2
7255 MK, Hengelo
Gelderland
The Netherlands
AND contact@freesoulz.nl
T +31629197862